Shipping policy

  1. Processing Time
    • Orders will be processed and shipped out within 2–3 business days. Processing time may vary depending on order volume and manpower availability.
  2. Shipping Duration
    • Delivery times are determined by the courier company and may vary depending on location, festive seasons, weather, or unforeseen delays.
    • We do not guarantee specific delivery dates once the parcel has been handed over to the courier.
  3. Liability After Shipment
    • Once your order has been shipped and tracking information provided, the responsibility for the parcel lies with the courier service.
    • We are not liable for delays, damages, or loss caused by the courier. However, we will assist customers in filing a claim or complaint directly with the courier company if necessary.
  4. We will ship strictly to the address provided by the customer at checkout. It is the customer’s responsibility to ensure that the address is accurate and complete. We are not liable for parcels delivered to the wrong address if the details were entered incorrectly by the customer.